Shipping & Returns
📄**Shipping & Returns Policy**
Shipping Policy
*Processing Time
Orders are processed within **1-2 business days** after payment confirmation. You will receive a confirmation email once your order has been processed.
*Shipping Time
We ship from our warehouses in China. Estimated delivery times:
| Destination | Estimated Delivery Time |
| United States | 7-15 business days |
| Europe | 7-15 business days |
| Australia | 7-12 business days |
| Other countries | 10-20 business days |
*Please note: During peak seasons (e.g., Black Friday, Christmas) or due to customs clearance, delivery may take longer.
*Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and shipping method.
*Tracking
Once your order is shipped, we will send you a confirmation email with a tracking number. You can track your package using the link provided.
*Customs Duties & Taxes
Depending on your country’s customs policies, you may be charged import duties or VAT upon delivery. These fees are the buyer’s responsibility and are not included in our product or shipping prices. Please check with your local customs office for more information.
*Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. Additional fees may apply for address corrections or re-shipments.
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Returns & Refunds Policy
*Return Period
We accept returns within **14 days** from the date of delivery.
*Return Shipping Costs
– For **quality issues or our error**, we will cover the return shipping cost.
– For **other reasons** (e.g., buyer no longer wants the item), return shipping is the buyer’s responsibility.
*Conditions for Returns
– Items must be **unused** and in **original packaging**.
– For low-value items, we may offer a refund without requiring the item back, at our discretion.
*Non-Refundable Items
– Customs duties and taxes paid are non-refundable.
– Shipping costs are non-refundable.
*Exchanges
Due to customs regulations and shipping costs, we do not offer direct exchanges. If you need a different item, please return the original for a refund and place a new order.
*Refused Deliveries
If a package is refused by the recipient and returned to us, the buyer is responsible for:
– The original shipping cost
– Any return shipping fees charged by the carrier
– A restocking fee (if applicable)
The refund amount will be the original purchase price minus these charges. **Charges incurred are non-refundable.**
*How to Initiate a Return
Please contact us at [support@shopoh.com] before returning any item. We will provide you with return instructions.
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Contact Us
If you have any questions about our Shipping & Returns policy, please contact us at:
Email : support@shopoh.com
Address: Room 627, Block B, Building 18, Hemuyuan, Gongshu District, Hangzhou, China
Postal Code : 310011
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