FAQ
📄 FAQ — **Frequently Asked Questions**
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1. How long does shipping take?
We ship from our warehouses in China. Standard shipping typically takes **7-15 business days** to most countries. During peak seasons (e.g., Black Friday, Christmas), delivery may take slightly longer.
You will receive a tracking number once your order is shipped.
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2. Do you ship worldwide?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. You can calculate shipping at checkout.
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3. How much does shipping cost?
Shipping costs are calculated based on your location, order weight, and shipping method. You can view the exact shipping cost at checkout before making payment.
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4. Do I need to pay customs fees or import taxes?
Depending on your country’s customs policies, you may be charged import duties or VAT upon delivery. These fees are the buyer’s responsibility and are not included in our product or shipping prices. Please check with your local customs office for more information.
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5. What is your return policy?
We accept returns within **14 days** of delivery.
– For quality issues or our error, we will cover the return shipping cost.
– For other reasons (e.g., buyer no longer wants the item), return shipping is the buyer’s responsibility.
– Items must be unused and in original packaging.
– For low-value items, we may offer a refund without requiring the item back.
– Customs duties and taxes paid are non-refundable.
Please contact us at **support@shopoh.com** before returning any item.
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6. How do I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number and a link to track your package.
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7. What payment methods do you accept?
We accept **PayPal** and major **credit cards** (Visa, Mastercard, American Express) via PayPal checkout.
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8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within **2 hours** of placing the order at **support@shopoh.com**. Once the order has been processed or shipped, changes may not be possible.
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9. How can I contact customer support?
You can reach us at **support@shopoh.com**. Our customer support team will respond within **24 hours** (10:00-22:00 UTC+8).
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10. Do you offer wholesale or bulk discounts?
Yes, we welcome wholesale inquiries. Please contact us at **hello@shopoh.com** for more information.
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